Frequently Asked Questions

What do your services include ? - Supply and printing of Items

Sustainable Fashion is the future.  Each of our products are printed on demand – once the order is placed we supply and print specifically for your.  This avoids overproduction and print material waste.  We pride ourselves on being part of the sustainable fashion movement and DTG printing uses less energy & has reduced our carbon footprint drastically.

What is your minimum order quantity?

We have no minimum order quantities.  We cater for orders of to many ; which can be for personal use or personalised gift or bulk purchases for events; company & business branding.

What type of printing do you offer?
  • In House Direct to Garment Printing
  • Screen Printing (items more than 30)
  • Vinyl Printing
  • Direct to Film Printing
  • In House Embroidery

*Printing type will be based on the quantity of garments and your logo/design.

What is Direct to Garment Printing (DTG)?

A process of printing on Apparel using cutting edge ink jet technology where the printer inks are jetted or sprayed onto the textile by the printer soaking into the fibre of the garment.

Do you offer Embroidery?

What is your Embroidery Lead Time ?

  • 7-10 working days from Artwork Signoff (Digitisation of LOGO)
  • Full Payment required before job commencement

What is the minimum order quantity ?

  • There is no minimum order quantity.
  • A Digitisation Fee (once off) is Charged per logo (if not on our files) and this cost can range from R200-R500 depending on the complexity of the logo (ie colours; size).
  • A cost per logo is also applied for the actual embroidery of the logo which is dependent on the stitch count.

Can I bring my own garments ?

  • We prefer to offer an end to end service; however we understand there are times that we might not offer the specific garment you are wanting embroidered.
  • In the case of supplying your own garment; please note that an extra garment or a material piece of this garment needs to be provided so that we can test and provide a sample for signoff.
  • We are based in Durbanville Cape Town; and therefore if out of town the garments need to be brought or couriered to our premises.

How do I go about ordering embroidery ?

  • Please complete the quote form and the team will get back to you within 24 hours (working days) with a quote based on the information supplied.
  • Once you accept the quote – we will proceed with the order.
How long will it take to process my order?

Our standard lead time is 7 working days from order placed. This includes the shipping time.  Outlying areas might require 1 additional day.  There is an express order option @ Checkout of 3 days (Major Centres).

There is also an overnight delivery service to Pretoria; Johannesburg & Cape Town – SwifTEE Service (see the link to this service offering)

Can I get my order tomorrow or sooner than 5-7 working days
  • We have an Express Order option (select @ checkout)
  • Our Standard Express order time is 3 working days (Major Centres); however if we do have stock of the item we will let you know if we can deliver sooner.
  • We do offer an Overnight Delivery Service to JHB/CPT/PTA – SwifTEE Delivery (See link to the T’s & C’s)
My order shows it’s still 'processing', why?

This is a system-generated process. It will remain as “processing” until we update you with the shipping details.

How does delivery work?

Delivery is door-to-door with various couriers. These are generally overnight deliveries from date of dispatch, however for outlying areas, this might take up to 2-3 days.

Can I pick up my order?

Yes, you are welcome to. We are based in Durbanville, Cape Town.  See our map location under Contact Us as well as our shop opening times.

Please note during heavy loadshedding periods; these hours might change.

Where is your apparel made?
  • Baby apparel is 100% South African
  • Tees and Hoodies and other garments are a mixture of European and South African brands.  Our recently launched Made in SA hoodies are made in Cape Town.
  • We pride ourselves on sourcing locally as we believe in supporting our local economy.
Do you sell blank garments?

Yes, we do, you are welcome to purchase online for wholesale clothing; just do not upload any artwork and once you update quantities over 5; discounting will apply.  Please also make use of our bulk quote request form.

What size will my prints be?

Our maximum print capability is slightly smaller than A3.

  • Our maximum artwork capacity is slightly smaller that an A3 size print which is  27cm by 38cm.

 

Will my prints look exactly like the image on the design tool?

As far as possible we will ensure that the print is almost identical.

However, if there are specific requirements, it is best to check with us first (leave a note in the order notes or email us: info@pic-a-tee.co.za)

The design tool will allow you to create a bigger image aligned to an A3 size.

Placement of artwork and size of artwork needs to be taken into consideration.

 

Can you remove the background from the artwork?

We generally do remove the background from the artwork with white backgrounds. However, we will check before we print.

What format does my artwork need to be in?

Vector is always preferred; no less than 300 DPI and no background.  We can assist with minor changes but these are the minimum requirements for a quality print.

What if I want a specific size print?

Your specific requirements need to be communicated in the notes of your order. Otherwise we will use the sizing as indicated in the design tool.

What is I am not sure about sizing of garments
  • Please ensure that the measurements on the site are reviewed and checked. This is very important as no returns are accepted based on this reason.
  • When ordering ladies garments, please note that these are generally slim fit and will most likely be a tighter fit that the men’s / unisex option.
What is the quality difference between Lightweight and Premium?

Specifications relate to weight/grammage of garment and the composition of the material i.e 100% Cotton or blended cotton.

Will I be able to sell my designs through Pic-a-Tee or do you provide Drop Shipping?

We currently do not provide a “marketplace” on our site; however we are always keen to partner as drop shippers for your designs/brand.  Dropshipping would entail you placing the orders on our site (initially at the prices on the website) ; and we will ship to your customers with no invoicing/branding on the package.  Once a steady flow of orders follows we will provide a discount code to you on order placement.  Email us for more information.

Can we use prints off the internet?

This is largely discouraged due to Copyright Infringement.

Can Pic-a-Tee print designs like Nike, Adidas, Mickey Mouse or any popular character?

No, we will not reproduce these designs as this is subject to Copyright infringement. We reserve the right to cancel and refund all orders of such a nature.

Can Pic-a-Tee print designs like Nike, Adidas, Mickey Mouse or any popular character?

No, we will not reproduce these designs as this is subject to Copyright infringement. We reserve the right to cancel and refund all orders of such a nature.

Are your a custom printing shop near me ?

We are an online custom printing t-shirt; custom printing hoodie & Sweater Shop.  Whether you are looking for a custom t-shirt printer in Johannesburg or in Cape Town order online and we provide door to door delivery.  We also provide wholesale t-shirts; hoodies; sweaters and more.